§1020.4. Reporting of inaccurate information
A. A health insurance issuer shall conspicuously display in the issuer's provider
directory an email address, a toll-free telephone number, or another mechanism that is easily
accessible to any individual by which the individual may report any inaccuracy in the
directory.
B. If the health insurance issuer receives a report from any person that specifically
identified directory information may be inaccurate, the issuer shall investigate the report and
correct the information, as necessary, in accordance with the following schedule:
(1) Not later than the second business day after the date the report is received if the
report concerns the health insurance issuer's representation of the network participation status
of a healthcare provider.
(2) Not later than the fifth business day after the date the report is received if the
report concerns any other type of information in the directory.
Acts 2018, No. 290, §1, eff. Jan. 1, 2019.